FAQ
Crafty Business Frequently Asked Questions
Q: Does Crafty Business have a printed catalog?
Q: Do you have a physical storefront location?
Q: Do you accept personal checks?
Q: What is your return policy?
Q: Do I have to order a minimum quantity or dollar amount?
Q: How can I find a promotional code or coupon?
Q: How long will it take for me to receive my order?
Q: Do you offer wholesale or quantity discounts?
Q: Why can’t I find an item that I previously ordered from Crafty Business?
Q: Can I request items not currently shown in the Products section?
Q: Does Crafty Business have a printed catalog?
A: No. All of the items Crafty Business offers for sale are shown and described in the Products section of the web site. The evolving nature of our inventory makes a printed catalog impractical.
Q: Do you have a physical storefront location?
A: At this time, we choose to operate solely as an internet based business. However, you may also order by phone by calling (916) 208-0835 during normal business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m. PST). You may also send your order by FAX to (916) 632-0835.
Q: Do you accept personal checks?
A: We only accept payment through Visa, Mastercard, American Express or Discover. Personal checks or money orders are not accepted.
Q: What is your return policy?
A: Returns are accepted for errors in shipments and defective items within 45 days of original shipment. Returns require prior authorization. Returns are not accepted for cut materials or chain. Please visit the Returns section of the Policies page for complete information.
Q: Do I have to order a minimum quantity or dollar amount?
A: We do not require minimums of any sort. Whether you need just a few beads or just a few feet of stringing material or any other small quantity of beading supplies, you come to the right place. We take pride in supplying you with just what you need at the best possible price.
A: Sales tax is only charged to orders being shipped to California. If your order is being shipped to California and you have a valid and current California Resale Certificate, simply indicate the number in the correct box on the order form and upon verification, sales tax will not be charged to your order.
Q: How can I find a promotional code or coupon?
A: By signing up for our newsletter, you will be sent a fun-filled and informative newsletter about once every quarter. In that newsletter, you will find promotional or coupon codes that can be entered at check-out for special savings.
Q: How long will it take for me to receive my order?
A: Your choice of shipping method, where the order is being sent to and the size of the order will all affect delivery times. You will receive an email when your order is shipped with estimated shipping dates and/or delivery tracking information included. For more information please go to the Shipping section of our Policies page.
Q: Do you offer wholesale or quantity discounts?
A: At this time, we do not offer wholesale or quantity discounts. However, we believe our prices are very competitive with other retailers who offer similar quality products. We work very hard to provide even the smallest quantity for jewelry designers or home crafters at fair and reasonable
Q: Why can’t I find an item that I previously ordered from Crafty Business?
A: When items are taken off our Product listing, it means that we no longer carry the specific item. The item may be permanently discontinued or temporarily unavailable.
Q: Can I request items not currently shown in the Products section?
A: If you would like Crafty Business to carry items not currently shown in Products listing, we’d love to hear from you. Simply send us an email describing the item (size, shape, color, etc.), with a picture if you happen to have one, and we will see what we can do. We will get an answer back to you just as quickly as we can, letting you know if and when we will add it to our available products. We love to hear from you and will do our best to carry the items you want most!